Homeraise Childcare
Common Childcare Questions
Parents applying for childcare for the first time should first add our official LINE account. We will provide a basic form to understand your needs and your baby's schedule. Afterwards, a specialist will call to arrange an in-depth consultation, send you the basic information of the childcare worker for reference, and arrange an online meeting. Once both the parent and the childcare worker agree, we will have the parent sign a temporary childcare contract and begin assigning the child.
Parents applying for temporary childcare for the first time are advised to allow at least 5 business days (about 1 week) to complete the above process, allowing both parties to fully understand each other and match a suitable childcare provider.
To ensure service quality and facilitate the transportation of professional staff, the minimum booking time for a single home visit is 4 hours. If the booking is less than the minimum time, the minimum time will still be charged; any overtime will be charged in 30-minute increments, with a maximum overtime of one hour.
We recommend making an appointment at least 3 to 7 days in advance so that we can accurately match you with a suitable nanny with available schedules. In case of emergency childcare needs on the same day or the following day, the platform will do its best to assist in dispatching available staff.
We do not charge extra for remote areas, but due to the limited number of nannies currently available, please add our official LINE account to learn about the latest service areas.
If your baby requires prescribed medication after a medical visit, you must provide the doctor's prescription, medication bag, and a fully completed medication authorization form (specifying the dosage and administration time) before the nanny can assist in administering the medication according to the doctor's instructions. We cannot administer over-the-counter medications or medications that parents prepare themselves. If a nanny is required to accompany your baby to a medical appointment, prior consent from both parties is required, and the parent must accompany the baby throughout the appointment. An additional $500 accompaniment fee will be charged.
Cancellation before service: Your childcare worker will reserve your dedicated working hours. If you cancel 24 hours or more before service, 10% of the childcare fee will be deducted as agreed; if you cancel between 12 and 24 hours before service, 50% of the childcare fee will be deducted as agreed; if you cancel within 12 hours of service, 100% of the childcare fee will be deducted as agreed. In case of unforeseen circumstances such as your baby's sudden hospitalization, you can apply for a refund by providing proof.
Early termination: If the nanny has provided in-home service as agreed, and the parents return home early due to personal schedules to cancel the childcare, the service will still be charged in full for the originally booked hours, and no refunds or credits will be available for the remaining hours.
At the end of each childcare period, Jia Yu sends a satisfaction survey to parents to understand the details, while the childcare worker reports on the service process and completes the closing procedures. Jia Yu regularly conducts educational training and skills assessments for childcare workers to maintain high-quality childcare services.